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Legal

Terms of Service

Last updated: June 24, 2026  ·  Effective immediately upon registration

Table of Contents
  1. Acceptance of Terms
  2. Description of Service
  3. Account & Security
  4. Encryption & Data Access
  5. Acceptable Use
  6. Payment & Plans
  7. Termination
  8. Disclaimers & Limitations
  9. Governing Law
  10. Contact

Acceptance of Terms

By creating a Senticly account or using any part of the Senticly service, you agree to be bound by these Terms of Service. If you do not agree, do not use the service.

We may update these terms at any time. Continued use after changes constitutes acceptance of the updated terms. Significant changes will be communicated via email or in-app notice.

Description of Service

Senticly is an AI-powered email intelligence platform. It allows you to connect your personal or business email account via IMAP or POP3, cache a local copy of your emails, and query them using artificial intelligence in natural language.

Senticly is provided "as is". Features, pricing, and availability may change at any time. We reserve the right to modify or discontinue the service with reasonable notice where possible.

Account & Security

You are responsible for maintaining the confidentiality of your Senticly password and your Recovery Key. You agree to notify us immediately of any unauthorized access to your account.

Critical: Your Recovery Key is shown exactly once, at registration. If you lose both your password and your Recovery Key, your encrypted data cannot be recovered by anyone — including Senticly. Keep your Recovery Key in a safe place.

You must provide accurate registration information and keep it up to date. You may not share your account with others or use automated scripts to access the service.

Encryption & Data Access

Senticly uses AES-256-GCM end-to-end encryption. Your email credentials and cached email content are encrypted at rest using a key derived exclusively from your password via PBKDF2-SHA256 (100,000 iterations) with a unique per-user salt.

  • The encryption key is never stored on our servers. It exists only in your session while you are logged in.
  • We are technically incapable of reading your email credentials or email content stored on our servers.
  • If you lose your password and your Recovery Key, no recovery is possible. We can delete your account and encrypted data upon verified request so you can start fresh.
  • AI processing is performed using your decrypted data within your active session. We do not retain plaintext email data beyond the session.

This encryption model means Senticly cannot comply with requests to produce your email content — because we genuinely do not have it in readable form.

Acceptable Use

You agree not to use Senticly to:

  • Connect email accounts you do not own or are not authorized to access
  • Attempt to reverse-engineer, circumvent, or attack the service
  • Use the AI assistant to generate harmful, illegal, or abusive content
  • Resell or sublicense access to the service
  • Violate any applicable law or regulation

Violations may result in immediate account suspension or termination without refund.

Payment & Plans

Senticly offers a free tier and paid plans (Starter, Advanced, Full). Paid plans are currently activated manually following payment via PayPal Goods & Services to paypal.me/senticly.

  • Prices are listed in EUR and are per calendar month or per the duration you choose at time of payment.
  • Plans are activated within 1–2 hours of confirmed payment. Open a support ticket with your payment details.
  • Promo codes may be issued at our discretion and are subject to the terms stated on the code.
  • Refunds are handled on a case-by-case basis. Contact support within 48 hours of payment if there is an issue.

Termination

You may delete your account at any time by contacting support. Upon deletion, all your data — including encrypted email cache and credentials — is permanently removed from our servers.

We may suspend or terminate your account for violation of these terms, non-payment (for paid features), or if required by law.

Disclaimers & Limitations

Senticly is provided "as is" without warranties of any kind, express or implied. We do not guarantee uptime, accuracy of AI responses, or fitness for a particular purpose.

AI-generated answers are based on your cached emails and may be incomplete or incorrect. Always verify important information from the original source.

To the maximum extent permitted by law, Senticly's total liability to you for any claim arising from use of the service shall not exceed the amount you paid to Senticly in the 30 days preceding the claim.

Governing Law

These terms are governed by the laws of Italy. Any disputes shall be subject to the exclusive jurisdiction of the courts of Italy.

Contact

For questions about these terms, please contact us:

  • Email: software@stagiservizitecnici.com
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